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Reasons why files may fail:

  • Files must be print-ready/hi-res files (RGB or web optimised files may not report correctly)
  • Files with spot/process colours which have invalid filename characters in the name. Invalid characters include \ / : * ? " < > | in the name. For example a colour separation called "DIC 2536p*" will fail.
  • Very large files or files with hundreds of pages can fail as they can overwhelm the server.
  • If a files takes more than 20 minutes to process we will abort the processing.

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